Customer service
With Appraesto CRM customer service, employees are able to build good and lasting customer relationships. Interactions with your customers are accurately tracked and employees always have the most up-to-date and complete customer information. Problems can therefore be addressed efficiently and customer questions are answered better and faster.
Incident registration
Appreasto CRM customer service supports employees in registering and following up customer inquiries and incidents. By having the report assigned to the most appropriate service employee, you ensure that the support activity is resolved within the agreed timeframe. Each report is automatically linked to the relevant relationship, product and service contract and is therefore also visible to other employees.
Asset management
Manage all relevant assets, including serial numbers, warranty periods and registration codes. By linking support questions to assets, you always have detailed product information, such as common problems, service activities performed and planned.
Answer templates
Save time answering questions. Let employees choose from a variety of email templates when answering a customer. Extensive merge options ensure that all available and relevant information is automatically populated.
Knowledge Management
The built-in search function allows you to quickly look up similar calls and the corresponding solution. This enables employees to solve problems quickly and efficiently.
